Twelve questions
to ask, out loud.
Exact phrasing that draws out the difference between a serious clinic and a marketing operation. Use it on ours. Use it on theirs. Use it twice if you have to.
These questions apply to every regenerative clinic, including ours.
A consult call that can't answer these in 30 minutes isn't a consult call.
A real answer uses names, numbers, and documents. A thin one uses adjectives.
Four questions
about the cells.
"What is the source lab, and can you show me its release criteria?"
Real answer · Lab name, country, accreditation. Release criteria document shared. Thin answer · "A premium FDA-compliant lab."
"What cell type, what tissue of origin, and at what passage?"
Real answer · "Umbilical cord-derived MSCs, passage 3–5, 100M cells per dose." Thin answer · "Stem cells."
"What is the viability at dose, and how is it confirmed?"
Real answer · Specific viability percentage confirmed by release testing. Thin answer · Changes the subject.
"Can I see a certificate of analysis for a representative batch?"
Real answer · Yes, sometimes redacted for patient confidentiality. Thin answer · "Those aren't shared externally."
Four questions
about the room.
"Who is my attending physician by name, and what are their credentials?"
Real answer · Name, training, credentials, hospital privileges. Thin answer · "Our expert medical team."
"Is the procedure performed at a hospital, and which one?"
Real answer · Named facility with verifiable accreditation. Thin answer · "A premium medical facility."
"What imaging and monitoring are used during the procedure?"
Real answer · Specific modality (fluoroscopy, ultrasound, MRI compatibility) plus monitoring protocol. Thin answer · "Advanced imaging."
"What happens if something goes wrong?"
Real answer · Named emergency protocol, hospital affiliation, on-call physician, specific escalation path. Thin answer · "That doesn't happen here."
Four questions
about after.
"What percentage of your patients don't respond, and how do you define response?"
Real answer · A number between 20% and 40% for most indications, with a defined response criterion. Thin answer · "Virtually all our patients respond."
"What does follow-up look like at 6 and 12 months?"
Real answer · Scheduled re-evaluations, re-imaging criteria, physician-accessible communication. Thin answer · "Call us if you need anything."
"When do you decline patients?"
Real answer · Specific decline criteria and examples. Thin answer · "We evaluate every patient as a candidate."
"What does this actually cost, all in?"
Real answer · Itemized pricing, published or sent in writing, with inclusions and exclusions specific. Thin answer · "Let's talk about payment options."
Meta-
questions.
Q.01Do clinics push back on this list?
Q.02Should I ask all twelve? That feels like a lot.
Q.03Does Celva answer all of these?
Keep
reading.
Take the
checklist on every call.
Twelve questions on one page. Ours included.